Quality Policy
Excellence stands as a cornerstone principle within our company. We consistently elevate our benchmarks for quality by upholding unwavering commitments to our customers, employees, and environmental responsibilities. The quality policy of our company embraces a culture of transparency, reliability, and sustainability, ensuring enduring business integrity.
Our basic principles explaining the quality policy of our Group companies:
Customer Satisfaction
At the heart of our business lies a dedication to customer contentment. Our relentless pursuit involves surpassing customer anticipations through the delivery of superior products and services. We are committed to ongoing enhancement, integrating customer feedback into our processes, and upholding our pledge to serve as a dependable business ally.
High Quality Standards
Across all facets of our operations, spanning production to sales and logistics to customer service, we uphold stringent quality standards. By adhering to both national and international quality management systems, we guarantee the reliability and excellence of our products and services.
Innovation and Continuous Improvement
We closely follow technological developments and prioritise continuous improvement and innovation in our business processes. By continuously training our personnel, we maintain our principle of working in accordance with the latest industry standards.
Employee Participation and Training
Our employees are the key carriers of quality. We encourage their participation, ensure their continuous development through training and support their self-expression. The commitment of our employees to our quality policy is the key to the success of our company.
Environmental and Social Responsibility
Our quality policy not only focuses on product and service quality, but also covers environmental and social responsibilities. We fulfil our responsibilities towards our environment and society by leading in sustainable production, energy efficiency and waste management.
These principles form the basis of our quality policy and contribute to the development of a strong quality culture at every level, in every process and with every employee.
Our company is committed to continuously raising quality standards to maximise customer satisfaction and achieve sustainable success.
